Frequently Asked Questions
Frequently Asked Questions
Ordering and delivery
How do I place an order??
Select the Pieces/ colour/ size from the drop-down menu. Select Add to Cart, you can add as many items as you like to the shopping bag before proceeding to check-out. To proceed to payment, please go to the shopping bag and then select checkout. Please make sure you selected "Country" correctly. Fill the form, then place your order. You will receive a confirmation email if your order has gone through successfully.
How do I track my order?
Once the order has been dispatched, an email will be sent out to the customer with the tracking information. Please be aware that the email will be sent within 12 hours after the order is shipped.
In case you haven’t received your tracking information please contact us [email protected] quoting your order number followed by the tracking number in the subject line.
How can I change or cancel my order?
We normally process orders within one working day
In case of exchange:
For exchanges please send an email to [email protected] quoting your order number followed by the word “exchange” in the subject line within 12 hours of placing your order. Once dispatched we will be able to assist once you receive your product.
In case of Cancellation:
Any cancellation requests should be sent immediately to [email protected] quoting your order number followed by “cancel” in the subject line as soon as possible.
An item I want is out of stock:
We consistently try to keep updated stock levels. However, in some cases, the item may have been discontinued. Please contact us at [email protected] with your request so that we can assist you further.
How long does it take to get my order?
UK & Ireland : 2-3 days.
There is also express next day delivery guaranteed by 1 pm available for UK Customers.
Germany, France : 2 to 4 working days.
Spain, Italy, Portugal, Netherlands, Belgium : 4 to 6 working days.
Rest of Europe ; Up to 7 working days.
USA, Canada : 6 to 12 working days.
Rest of the World : up to 15 working days.
We also do offer Express service ( 1 - 2 days ) to Europe, USA and Canada. Please contact customer service over [email protected] if you require one.
Delivery times are an estimate and may be subject to delays outside of our control.
If your parcel has been held by customs this will show in the tracking information. If you are required to pay import taxes, duties or custom fees you will be contacted by your customs office for payment.
SIRRI will pay all duty and taxes for orders to the the United States.
How do I add multiple items to one order?
Select the size and colour for the item and click add the cart "Add to Cart “. When you have finished click the shopping bag. You can review, remove and chang the quantity before you process the payment at check out
What delivery services do you offer?
UK: We ship all standard parcels by Royal Mail 48 Signed For service. Royal Mail aims to deliver the order in 4 working days. Services may take longer during bank holiday and sale periods.
We also offer express delivery service next day guaranteed by 1pm. Orders placed before 2pm, are dispatched on the same day.
International: Ireland, Germany, France, Netherlands and Belgium. We dispatch parcels by Royal Mail Express, which usually deliver in 2 to 4 working days.
Belgium, Germany, France, Ireland and Netherlands: Estimated delivery time: 5 to 6 working days.
Spain, Italy, Portugal: estimated delivery 5 to 6 working days
International shipments to Europe can take up to 15 business days, while the rest of the world can take up to 20 business days.
USA : estimated delivery 6 to 12 working days.
Delivery times are an estimate and may be subject to delays outside of our control. If your parcel is held by customs this will show in the tracking information. If you are required to pay import taxes, duties or custom fees you will be contacted by your customs office for payment.
How can I get next day delivery?
The cut off time for next day delivery is 2pm, any orders placed after 2pm will be dispatched the next working day.
Please be aware we only dispatch orders Monday to Friday, any orders placed at the weekend will be dispatched on Monday (excluding public holidays).
Can I mix and match items?
All our suits are sold as full sets, therefore we are unable to mix and match sizes. You may however be given the option to change the colour of the tie, hankerchief and waistcoat on some of our suits.
What if I am not in when my order arrives?
Someone needs to be at home when your parcel is due to be delivered, as we may need a signature. Don’t worry if you aren’t as our carrier usually tries to deliver more than once.
Alternatively they will leave a card confirming they have either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.
Why the item I ordered is out of stock?
Due to our popular items selling fast we do occasionally sell out quickly, we try our very best to keep stock levels up to date, however the website may not update quick enough while you are placing your order.
If we are not able to fulfil your order due the out of stock item, we will notify you immediately by email or phone. We inform you when the item will be back in stock and offer alternatives. If we cannot reach a customer within 3 days, we cancel the order.
Has my order been gone through?
If your order has been gone through successfully you will receive a confirmation email to the email address you used when placing the order. If you have not received this email, please check your Junk or Trash folder.
Alternatively, you may have entered an incorrect email address.
If you are unable to locate your confirmation email, Please contact [email protected] Quoting your full name and the date the order placed followed by “order confirmation” in the subject line as soon as possible.
To protect our customers and make sure we provide them with the best service, we, at SIRRI, are using Fraud Protection. For a smooth transaction, please make sure that the billing address is exactly the same as the address linked to your bank account/ card. In case the billing address does not match your bank account/card details, the payment will be rejected. Although the payment is rejected, the amount will be deducted by your bank temporary, which should be returned in up to 10 working days. Contact your bank for further details.
Can I change my delivery address?
Yes, you can choose a different delivery address to your billing address.
If you realise you entered a wrong delivery address after checkout, please contact [email protected] quoting your order number followed by “change of delivery address” in subject as soon as possible. If your order has not been processed yet, we will be able to assist you.
Do you have a physical shop?
We do not have a shop however you can collect your purchased items at our warehouse reception.
Can I drop my return off at your warehouse?
Yes, you can drop off returns at our Birmingham warehouse. We are open from Sunday to Friday 10 am to 5pm. Please contact with customer support for return address details.
How do I get in touch when I have a question?
Please contact us via email at [email protected] or click on need help on our website. We respond all enquiries within 12 hours.
If the enquiry is about an order, please make sure you send us your order number with your enquiry.
You can also reach us by phone Monday to Friday between 10am to 5pm.
Customer service: +44 (0)20 7097 1623
E-mail : [email protected]
Facebook : https://www.facebook.com/sirriclothing/
You are also welcome to come to our warehouse to collect your parcels.
How can I make an appointment at your warehouse?
Yes, you can make an appointment in our Birmingham Warehouse from Sunday to Friday 11am to 4pm.
Please contact [email protected] with following information.
How many of you?
Which products are you interested in? (Please give SKU and details)
When and what time would you like to come?
We will send you an email once your appointment confirmed.
Please be aware that we do not allow customers into the warehouse due to health and safety reasons however you can see samples at our reception area.
eBay appointment/ address
Advertising business outside of eBay is against eBay policy. That is why we cannot respond to your enquiry. If you select "collection “, we will be sharing our address, so you can come and collect the parcel
Payments and discount
How do I pay?
We accept the following payments: PayPal, Credit or Debit Card, Apple Pay and Clearpay.
Will I have to pay custom on my order?
All taxes, duties and customs fees are the responsibility of the recipient of the package. Due to these varying from country to country, we are unable to predict what your charges may be. Please check the destination countries duty and tax regulations before ordering, you can contact your local customs office if you need assistance.
Can I have a discount?
We do have seasonal sales and often offer promotional discounts. Please sign up for our newsletter.
How do I apply the discount code?
Go to the shopping bag (this can be found at the top right-side of the website)
Select Proceed to Checkout.
Enter the Discount Code or Online Credit Note into the Discount Codes box.
Select Apply Coupon and your discount/credit will be applied
Why my order is delayed although the payment was deducted?
To protect our customers and make sure we provide them with the best service, we at SIRRI are using Fraud Protection. For a smooth transaction, please make sure that the billing address is exactly the same as the address linked to your bank account/ card. In case the billing address does not match your bank account / card details, the payment will be rejected. Although the payment will be rejected, the amount will be deducted by your bank temporary, which should be returned up to 10 working days. Contact your bank for further details.
Returns and refunds
Can I exchange an item? How long does it take?
Customers outside of mainland UK can only return the item back for a refund.
Please place a new order for the required size or colour.
UK mainland customers can exchange items for a different colour or size.
We process all returns within 48 hours after they are received
If you are in a rush, please place a new order and return unwanted item for a refund.
What is your return policy?
You have 30 Days from receiving your order to return any items, providing they are in their original condition, unworn and unwashed. All items should be returned with the original tags, labels, and suits need to be returned with their original suit bag.
IMPORTANT: Damaged, worn, washed or altered items, or anything that SIRRI clothing believes has been used will NOT be accepted and will be rightfully returned back to you. This includes any items returned outside of the 30 days returns period.
How do I return an item?
Include the returns form with the item(s) you are returning.
USA RETURN ADDRESS
UKP - EZI - Sirri
3390 Rand Road Ste C
CANADA RETURN ADDRESS
Sirri - EziReturns
C/O Delivery Net
45 Mural Street, #3
Richmond Hill, ON L4B 1J4
Post the item(s) using a tracked or signed for service. We don't mind what postage or courier service you use, however, we do advise using a tracked or signed for service to ensure your return is delivered here safely.
Remember to keep proof of postage until we have confirmed by email that your return has been processed.
Is the return postage free?
Goods are returned to Sirri at your own expense. Whilst your return parcel is in transit, it is your responsibility. We recommend that you return the parcel to us using a tracked or signed for service, to ensure we receive the parcel here safely.
Will my postage be refunded?
Original postage charge is not refundable, SIRRI does not offer free return service unless the product is faulty
I returned an item, and I have not received my money back
We process all returns/refund within 48 hours from the time we receive the parcel.
We contact all customers upon receipt of the return in order to confirm and get an update on their preference before we process return/refund.
Please update us with the tracking number so we can locate the returning parcel's whereabouts.
I have lost my return form
Please contact our customer team under [email protected]
I received a wrong and/or faulty item
Please contact our customer service by [email protected] We will arrange a collection for the wrongly sent item and exchange it with the correct one immediately.
When will I get my refund?
We process all returns within 48 hours after they are delivered to us. You will receive confirmation e-mail from PayPAl once your refund has been processed.
Please allow the following time for the funds to show in your account.
Debit card refunds can take up to 5 working days. Credit card refunds usually show within 10 working days however it may take considerably longer, depending on your provider.
PayPal refunds can take up to 3 working days.
My order never arrived. Was it shipped?
We usually ship all orders within 24 hours Sunday-Friday. You will receive a shipment confirmation email with tracking information within 12 hours after order is shipped.
If there is a delay or issue with your order such as address confirmation needed or phone number required, we will contact you immediately.
If you have not received this email, please check your Junk or Trash folder. Alternatively, you may have entered an incorrect email address. Unfortunately, we are unable to update the email address once you have placed your order.
Do you ship worldwide?
Yes! We do ship worldwide. If your country is not on the drop down menu, please inform us and we will add it immediately.
What are my shipping charges?
Depends on the value of the parcel, UK Delivery charges are around £ 3 - £ 4.
International delivery charges vary depends on destination country and value of the parcel.
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